Returns & Refunds
We want you to enjoy your FIGGY finds!
All sales are final
Due to the nature of our products, all sales are final and we do not accept returns or exchanges for change of mind.
Damaged or incorrect items
If you receive an item that is damaged upon arrival or an incorrect item, please contact us within 24 hours of receiving your order at figgighana@gmail.com or via Instagram @shopfiggygh.
Please include your order number and clear photos or videos showing the issue so we can review it.
Items that become damaged after delivery due to excessive force, puncturing, improper handling, contact with sharp objects, heat, pets, or failure to follow the recommended care instructions are not considered damaged-on-arrival items.
How we resolve it
Where FIGGY confirms that an item arrived damaged or that an incorrect item was supplied, we will work with the customer to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and availability.
This policy does not limit any rights customers may have under applicable Ghanaian consumer protection law.